01
Clear scope
We clarify access, dependencies, assumptions and exclusions before delivery.
CGAT business technology
Technical help when you actually need it
Troubleshooting, configuration assistance, minor changes and application or infrastructure support billed by the hour.
Predictable, documented expert delivery
We begin by understanding the current environment and desired outcome, then deliver in verifiable steps.
02
Engineering delivery
The solution is aligned with operations, security and long-term maintainability.
03
Verifiable handover
We close with testing, verification and appropriate documentation.
Possible service components
Ad-hoc support has no guaranteed response time or continuous availability; those require a recurring support agreement.
Troubleshooting and bug resolution
Configuration assistance
Application and infrastructure support
Minor technical modifications
System checks
Documented work
How we work together
1
Short discovery
We understand the current situation, goal and technical environment.
2
Scope and access
We define the work, prerequisites, risks and commercial basis.
3
Delivery and verification
We implement, test and hand over the work in a verifiable form.
Next step
Talk to a CGAT specialist
Briefly describe the situation and desired outcome. The right specialist will contact you.
How is the final price determined?
Ad-hoc support has no guaranteed response time or continuous availability; those require a recurring support agreement.
Are external licences and provider fees included?
No, unless they are explicitly included in the written proposal.