01
Clear scope
We clarify access, dependencies, assumptions and exclusions before delivery.
CGAT business technology
Predictable monthly support for business software
Recurring maintenance, issue handling and technical support for CGAT-built or separately accepted systems.
Predictable, documented expert delivery
We begin by understanding the current environment and desired outcome, then deliver in verifiable steps.
02
Engineering delivery
The solution is aligned with operations, security and long-term maintainability.
03
Verifiable handover
We close with testing, verification and appropriate documentation.
Possible service components
Response time, availability and included hours are defined in the accepted proposal or service agreement.
Issue investigation and resolution
Minor maintenance tasks
Technical assistance
Routine system checks
Request handling
Monthly scope defined by agreement
How we work together
1
Short discovery
We understand the current situation, goal and technical environment.
2
Scope and access
We define the work, prerequisites, risks and commercial basis.
3
Delivery and verification
We implement, test and hand over the work in a verifiable form.
Next step
Talk to a CGAT specialist
Briefly describe the situation and desired outcome. The right specialist will contact you.
How is the final price determined?
Response time, availability and included hours are defined in the accepted proposal or service agreement.
Are external licences and provider fees included?
No, unless they are explicitly included in the written proposal.